Social Media Marketing – Breaking down what to DO

If you are looking to launch a social media campaign, the last thing you want to hear is that a bad campaign may be worse than no campaign but once you see the potentials negatives, they’re easy(ish) to avoid. Going into a campaign it’s easy to underestimate the requirements:

  • The time it takes to post (or schedule)
  • Imagination to make your posts unique
  • Time to engage with people who leave comments
  • Choosing the right platform(s)

Having said that, the biggest plus points to starting a social media campaign:

  • it’s free
  • it’s easy to see which posts are received well
  • you can learn as you go – at least having a presence is a start

the Do’s

DO take the time to find out which days of the week and which time of day work best for your audience – using analytics will help you get those ‘likes’ instead of posting to no response.

DO engage visitors who take the time to comment on your post. Starting a dialogue will reinforce your connection and could lead to valuable feedback or a new client. This must be done in a timely manner – no checking the account weekly!

DO be unique – take your best images or slogans and brands. Post them in a way that is consistent with your business image but put a social twist on them to make them interesting and engaging within a split second. The same content that viewers search for on your site probably won’t work.

DO be colorful and quirky – boring just doesn’t get shared or remembered.

DO encourage people to share your posts and visit your feed – actively foster excitement via a contest or a ‘live’ upcoming event. Maybe they are entered into a competition if they share your post and add a comment. That’s a great way to leverage their social media network to spread the word about your great product or service.

DO stick at it – it’s worth the time because it does create leads and raises awareness of your brand. It looks professional and can be a huge asset to your company (not a burden).

DO seek professional help if you can’t take it on yourself.  (OK – it’s then no longer free but hopefully worth the investment)

DO consider paid advertising on your chosen platform is you find you are reaching leads and generating business.

DO walk before you can run. Take on one campaign at a time and learn how best to leverage it. Starting across every platform you can think of will be overwhelming.

DO ask for feedback from colleagues and friends.

DO ask those same colleagues and friends to ‘follow’ you and help share your posts.

DO have a plan and think ahead. It’s no good thinking about a Holiday campaign mid -December. Plan ahead and if you are scheduling posts weeks in advance, pay attention to special dates coming up that you want to mark in a significant manner.

DO re-post a picture or text if it is truly awesome – just not too soon.

DO connect your social media profiles to your website so that if a potential client wants to find out more, they know where to go.

DO change your social media account to a business account if it is for your business – separate your personal accounts from your corporate ones.

DO make your social media easy to reach – display your social media logos with links on your website.

 

If the world of social media marketing seems daunting or if you’re looking for a professional team to create and run a social media campaign, check out our website at trulium.com or contact us today.

How to encourage social media engagement

Social Media Marketing should not be a standalone ‘push’ of messages. Posts are more likely to lead to new clients when conversations are started and a company has the opportunity to interact one-on-one with a viewer. That way, a dialogue can be tailored to their particular questions rather than pitching to a larger audience.

Critical to the success of social media engagement is being prompt in answering.

Let’s look at an engagement timeline for a conversation:

smm engagement

This conversation shows that the business responded quickly and then more interactions followed quickly. (This example was from Instagram where each reply was addressed to the other party via the @name tag)

There are some ways to encourage social media engagement, here we explore some ways which might just make your viewer click ‘reply':

Introduce yourself

In an age where technology rules, it’s nice to know there is a real person listening so don’t be afraid to share a bit of your story, be it in pictures or anecdotes.

Be smart @ work

Replying to a specific comment should be just that – specific. Don’t post a general comment hoping the right person will see it, tag them, address your content to their profile so they know you are focusing on their question.

Ask a question

Asking a question in a post invites a natural answer. It shouldn’t be contrived, just a subtle change in wording can make all the difference.

smm engagement

Share your best pictures

You have a gallery of images and can post every day, twice a day, for 100 days if you use them all… STOP! Using your ‘ok’ pictures can put someone off your brand and you are unfollowed and ignored before your best picture comes along. It is better to post infrequently, the golden rule is quality over quantity. 

Make your audience smile

It can be difficult to bring humor, and there are certainly businesses and times when a sincere approach is the only path to take. If the opportunity arises to make a joke, a pun, share a funny story, then go ahead, you could brighten up a dull social media feed and stand out. If in doubt about the content, ask a colleague or friend to review it first. If the content you have published is badly received, learn from the experience and modify the posts for the future.

Share inside secrets

You can make your social media audience feel special by sharing product details early, by offering tickets to an event exclusively for them, or by taking them behind the scenes before a product line or new location starts up. It’s a win-win as the viewer gets to find out more, and the business creates a ‘buzz’ about the changes.

Competitions!

Maybe the biggest driver for engagement is offering a prize through social media. It could be ‘like our page and share this post for a chance to win … ‘

For a measured outlay (the prize), your social media reach could double, triple or better. What’s more, the people who ‘like and share’ are saying they want to win your prize and therefore they endorse your product or service. Their friends are likely to have the same interests so you are reaching your ideal target audience.

 

If you are looking for a social media marketing strategy, Trulium can help set up your profiles and reinforce your brand, cementing bonds with existing customers and connecting with new prospects. Contact us today to get started!

 

Scheduling Facebook Posts in Advance

It’s important to maintain an active social media feed and Facebook is one of the most widely utilized social media platforms. It offers the ability to schedule posts in advance although just because the capability is there, there are potential downsides as well as benefits. In this blog, we explore the pros and cons of scheduling Facebook posts in advance for a Facebook business account.

The Pros of Scheduling Posts in Advance

  • It’s free
  • No additional social media software interface is required, it’s easy to do within Facebook
  • Marketers can schedule posts at an optimal time in the day – that may be when most viewers are online or it may be influenced by marketing across time zones (for instance, if a theme park in the US is being marketed to Europe then posting early in the day will reach US clients and also those in Europe about 7 hours ahead)
  • You needn’t be awake or available at the time you post (this could mean posting at an unconventional time or being in a meeting, or away on vacation)
  • Less pressure on maintaining a set number of posts per week or month
  • Even when set, they can be edited, rescheduled or deleted if you change your mind

The Cons of Scheduling Posts in Advance

  • It’s easy to forget special dates which you would normally want to mention specifically in your post eg Holidays, promotion end dates
  • News is very unpredictable and there are days when happy, upbeat posts will fall flat
  • It’s easy to get carried away and flood your feed, making viewers bored and less likely to engage
  • Posting to any social media channel is not a ‘set it and forget it’ interaction, even if posts are scheduled, the ongoing monitoring of the campaign and prompt answering of messages is essential

Scheduling Posts in Advance – How?

It’s really easy – instead of clicking Publish when you have prepared a post, click on the drop down arrow next to it, click on Schedule and then select a date and time and click on ‘Schedule’.

 

How to Check which Posts are Scheduled

From your Facebook page, scroll down to underneath the box where you can enter a new post. If posts are scheduled it will appear like this:

Scheduling Facebook Posts in Advance

Click on ‘See Posts’ to see each post listed with their scheduled publish times. (Posts can be edited, rescheduled or deleted from within this section)

How to Know Which Times of the Day are Popular with Viewers

 

Within Facebook, click on the Insights tab and then Posts on the left. A chart will form part of the data with times of the day vs traffic.

Here is an example:

Scheduling Facebook Posts in Advance

Publishing at the least popular time would mean that viewers may not see the post or may have to scroll to the bottom of their daily feed.

A Great Alternative

One way to do some of the work in advance but not commit to a publishing time is to create Drafts in your Facebook Page. This way you can do 95% of the work on your post and it is ready to go whenever you decide to publish it (or indeed, schedule it).

On your page you can save several variations or just keep a stockpile in case inspiration is running low one day.

Scheduling Facebook Posts in Advance

If you’re ready to engage more customers with a social media campaign, Trulium can help, contact us today for more information.

SMM – Practical Instagram Tips for a Small Business

Social Media Marketing can be an important tool for any small business and whilst money may not be a factor (for a change in a marketing campaign!) as posting is free, there are practical tips to using Instagram which really only become obvious once an account is up and running. Some are intuitive and others follow unpredictable paths as the audience grows and engagement increases.

Be Attentive

Posting is not meant to be a one-way ‘push’ of data. As a business looking to build a client base or strengthen the existing relationship with customers: monitor the posts, check for comments and then respond in a timely manner. Starting a dialog builds trust and shows that you care about your audience. This gives an opportunity to further showcase products and point potential customers towards the product which might best suit their needs.

Use an Instagram business account

Don’t cross over between personal accounts and business accounts. Keep the two separate to maintain a professional profile. In addition, it will be easier to contact you through the business account by clicking on the ‘contact’ button which appears when an account is changed from ‘personal’ to ‘business’.

instagram business account blog

Switch up the hashtags

If you are using hashtags to attract new potential customers, try new ones sometimes. Instead of throwing out all of the regular ones you use and totally reinventing the wheel, try out new #s sparingly so it takes less time to see which new tags are working for you. What are you looking for? Using a new hashtag could connect you with a new target audience and some of those people new to your content may like what they see. That will hopefully turn into new people following you so it may look like this:
instagram new followers

Remember that increasing the number of followers is only a tangible benefit if they are looking for a company like yours so keep new #s relevant and on point.

Be Inquisitive

When you get new followers and it isn’t clear how they found you, take a look at some of their posts to see what hashtags they use. Chances are you’ll find one of yours matches one of theirs. It could be relevant to one aspect of your business that you share. That is the perfect time to scope out the other hashtags they are using to see if it sparks any new ideas for you and your business.

Be Creative

There are so many filters and photo editing apps about that it can be hard to stand out in a crowd. Don’t be afraid to create an eye-catching visual that will grab a viewer’s attention.

PPC advertising blog

This example uses a color filter, a lens flare, ‘instafill’ and different types of text (a bubble and normal text).

Great pictures can be recycled over time or edited to bring a different ‘look and feel’ for instance, take a great product picture and convert it to a black and white image.

Location, location, location

If your business is looking to attract local clients or you know that potential clients are watching your location (think a popular beach resort or a newly opened restaurant), make sure to use the location when you post and perhaps even consider #placename in your post

 

Social Media Marketing is not magic, it can reach new prospects and can bolster your brand however it takes direction and purpose to steer it in the right direction. For companies looking to start (or improve) their SMM, Trulium has the experience to improve brand visibility and build awareness. For internet marketing strategies to take your business to the next level, contact us today.

 

 

How Often Should I Post To Social Media?

It’s impossible to give a blanket answer to such a broad question as every business is different, but there are factors to consider in helping you find the right balance for you.

Time Requirement

It’s fine deciding to launch a social media marketing campaign and obviously, the hope is to reach new prospects, engage with current clients and promote your brand.That’s easy to say although the time commitment involved may be more than you anticipated. There are ways to mitigate the time outlay, one is to choose a single social media platform only – ideally the one favored by your customer demographic – and focus on doing one campaign well. This could be a better strategy than spreading your time too thinly across multiple platforms, being unable to do a really good job on any. Another way is to hire a social media marketing agency to action the posts on your behalf.
The time commitment is not merely in creating content for social media as a good campaign should be interactive – this means in addition to posting, time needs to be scheduled to monitor feedback and engage with any customer comments or questions.

How much do you have to say?

It’s difficult to rework posts with little or no new content to share. Conversely, when you have exciting news or are frequently launching new products, this lends itself to being able to post more frequently. If you’re lucky enough to have news to share maybe twice a month or more, posting will form its own natural schedule and you needn’t try to bolster the post numbers.

Don’t be over zealous

We all have one (or more!) friends on social media who share everything, it can be exhausting trying to keep up! In the world of social media, quality posts will beat out quantity any day. Raising brand awareness is most effectively done by creating interesting content rather than creating an overwhelming barrage of posts.

Use insights to drive strategy

Check out the data available within the social media accounts to see what are the most popular times of the day or days of the week to post. Tailor your plan to optimize the time you post. If in doubt, switch up your schedules and then record the results. Maybe posting at the weekend is better, maybe posting at 6 pm is your perfect time. Take a mix of the data already available to you and then periodically review your strategy and fine tune your schedule.
 instagram business account blog

Drip feed over time

Maybe your jewelry business has just started selling a new line of necklaces. You have beautiful promotional shots and want to share them on Pinterest. You have an established following who eagerly await new pins for inspiration. You could stretch or drip feed your new material over time to fill your social media posting schedule rather than pinning 50 images and then having nothing new to pin for a few months.

 

If you’re ready to start your own social media marketing journey, Trulium can help. Contact us today to get started.

How to choose Hashtags

If you’re active on social media you’ve probably seen hashtags even if you aren’t using them. A post may end with words or phrases prefixed with the # symbol.

It might seem like a fad but there are real benefits for a business to jump in and adopt a hashtag strategy. On certain social media platforms (like Twitter, Facebook, Google Plus, Pinterest, and Instagram), the hashtags are a great way to extend your reach and present your content to new potential clients.

Hashtags basically act as a filing cabinet across the social media world, they pull together similar posts so that they can be searched for and seen together. Think of a big file with all the #food posts, then each file can be subdivided further to make it more specific eg. #donut or #cake

It’s, therefore, important to stay on track and relevant to the use of hashtags. It would be pointless to post a picture of a waterfall with #delicious, but there are many options which would be more appropriate like #nature #scenic #scenery

There is no need to separate hashtags with commas, just a space, and if you want to use a phrase, run the words together like #naturephotography

It’s best not to get too long and complicated, as it can be difficult to read and it’s very unlikely someone will find your content through a search.

Choose hashtags that reinforce your brand or the quality of your product. For example #businessname #bestnatureshots

One way to find popular hashtags is to click on the magnifying glass within Instagram, click on tags and start to enter one of the words you want to use. A list will come up showing some of the most utilized terms. Here is an example:

instagram hashtags

It’s important to think about the audience you are trying to connect with, reaching thousands of people may not deliver one lead. The secret is to hashtag to hone in on your target demographic. If you are selling honeymoon packages, a good hashtag may be #futureMrs for instance.

As a business, it is likely you will not only connect with potential clients but will also build a network of like-minded professionals who may follow your feed or ‘like’ your posts. If you see a business similar to your own and like their content, click on their profile and look at a couple of posts to see how they are targeting their audience. Are they using a hashtag strategy that could also work well for you? Your inspiration may come from the other side of the world as the searches yield international results. If your business is multilingual, use hashtags in different languages.

Actively searching the hashtags you are using also demonstrates how your posts compare to the competition out there. Are your posts of the best quality? Are others using filters and editing to create more original content?

Taking the first step is the most daunting. Once you get started, experiment with new hashtags, see what works for you. There are many who say don’t use more than 1 or 2 hashtags but every business is unique and your hashtag journey is yours alone.

If you want help planning a social media marketing campaign or want to explore a new internet marketing strategy, contact us today.

10 Reasons To Use Pinterest For Your Business

It’s Free

It’s easy to sign up for an account and it’s free to use the standard account. If your account does really well and you want to start paying for ‘promoted pins’ at a later date then that is always an option. Before doing that it is worthwhile building a gallery of pins because if you attract traffic and they want to scan your images, you’ll want them to find the best you have to offer.

It’s Primarily Visual

No matter what your product or service, you can either showcase the item itself, someone using the item or the before’s and after’s of  a service. With a bit of creativity almost anything can be presented in a visually attractive way. If all else fails, text can still be pinned – choose a font or format which is eye catching to compete with the barrage of stunning images out there.

It Builds Links Back To Your Site

Each pin can be edited to link back to your site. Therefore as your pin is picked up by others, your links are naturally growing. The more successful your boards and pins, the more significant the increase in not only links but the chances of yet more ‘pinners’  seeing your brand name or website address, hopefully being intrigued enough to take a look.

pinterest for business

Showcase Your Best Angles – From Every Angle

One of the benefits of Pinterest boards is the unlimited number of pins and the ability to break up the content into different boards. This means you could have one general board and then use more detailed boards for supplemental shots from unusual angles, close-ups, images of the product in use, relative size (displayed next to something recognizable), shipping materials, your production team, your warehouse – anything that you know will enhance your reputation. This is an alternative to cramming your website full of these images because the ‘real estate’ on the page is so scarce.

It’s A Great Way To Connect With One Of The Biggest Shopping Demographics – Women!

Pinterest is most popular with women and depending on your type of business, that could be ideal targeting for your key demographic.

It Builds Over Time

Rather than trying to pull together a collection of your best pictures, Pinterest is custom made to build your galleries over time. This means that instead of sending many images to potential clients or colleagues, you can share the link to your site and they can see your galleries any time they wish. It might seem impossible to build a gallery of hundreds of pictures, but by adding a dozen or so each month, the collection steadily builds and what once seemed a daunting task has become a reality.

Clients Can Build Boards From Your Images To Indicate Exactly What They Want

Instead of describing what a customer wants as ‘the picture in the blue second from the left on the 3rd page’, they can ‘pin’ the images they want and then show exactly what items or components they are interested in. This is reinforced with accurate and meaningful product descriptions on each pin so the text needed to identify the product is tied to the image.

It Shows Your Company Evolution

If the older items are still in service and for sale, the boards act as a timeline showing older models as well as the newer models which over time your business will more likely focus on. If they are defunct and no longer for sale, then those older images or boards should be deleted.

Everyone Else Is Pinning

If you don’t get in the Pinterest game, you are missing an opportunity to reach a set of potential clients that your competitors are likely reaching already.

It’s Easy

For the time investment, it’s a really simple way to get a great looking portfolio. You can add the Pinterest icon to your site and cross reference it from your other profiles.

social media buttons

 

Whatever your reason to get started, it’s a sound platform to promote your business and don’t be put off by competitors who already have galleries with hundreds of thousands of pins. They also had to start somewhere and it’s amazing how quickly the number of images can build. For this reason – think strategically up front about how you want to partition your data into boards. Get started, get comfortable and then go ‘public’ with your profile when you’re happy with it.

If you need help planning a social media marketing strategy, Trulium can help. Likewise, if you want a Pinterest gallery but don’t want to do it yourself, Contact us today and let’s get started! Pinterest accounts for business can be a great addition to social media marketing, especially if your product or service lends itself to stunning visuals.

5 Reasons to Use Emojis and Emoticons

The acceptance of pictures replacing texts is a bit of a moving target. For some advertising campaigns, this is the new norm and certainly, for a generation of millennials, they are seen as a common part of the digital language. Emoticons tend to convey emotions (like : – ) is a smiley face read sideways – it is a combination of text symbols used together to represent how the author is feeling) whereas emojis portray a wide range of easily recognizable people, expressions,  animals, places, modes of transport, food etc and are actually a picture.

Although a relatively modern concept in communicating, they are now common and widespread, particularly across social media. Here we explore 5 reasons why it’s totally OK and maybe even better to use them than traditional text-only compositions.

They conquer the language barrier and the age barrier

Even a child learning to read can understand the concept behind a smiley face. It makes them feel happy inside. Likewise, even if a reader didn’t know how to say they were feeling sad or angry, happy or tired, a picture is worth its weight in gold in quickly conveying emotion.

Did you know that they also bolster the reach of your posts? As well as using hashtags, viewers also search on emojis. If you’re a bride looking for inspiration, searching on the ‘bride’ emoji will pull up all the posts no matter what language the hashtags are in. Reason enough to take them as a serious part of your marketing toolkit.

They encourage dialog

Especially on social media platforms like facebook and instagram, it’s just as easy to comment with a heart or clapping hands if you like the post or you are posting, especially important if you are marketing promotional images around the world and don’t want to translate text. A palm tree emoji can reinforce a sunny picture of a tropical beach in Florida, a jumping dolphin has us checking out the waves to catch a glimpse.

social media marketing campaigndolphin emoji

It is widely seen as acceptable

There are certainly some professions and forms of official communication where the use of emoticons or emojis could be seen as inappropriate. Generally, they are reserved for more light-hearted, informal representation. If in doubt, look to your own niche market industry leaders, the first step in adopting a more relaxed attitude to their use will probably come across in social media posts first.

Reaching a new and growing generation of customers – especially in a social media marketing campaign

The millennials and youngest generation of IT-savvy consumers will make up larger percentages of the population of consumers as time goes on. If they are reacting to your advertising and social media with emojis and emoticons then you need to be able to reciprocate to seem relevant, mirroring their tone in your response builds a client relationship. You appear more friendly by replying in the manner they also choose.

It’s so quick and easy

Someone else has already done all the hard work for you so there is no need to make up your own set of images.  Starting an email with a long sentence about what has gone wrong so far that day can be said succinctly

:-(

Maybe some of the detail is lost but the general message is conveyed in an instant.

 

You’re just as likely to see your next emoji on a T-shirt as onscreen, they are widespread everywhere you look.  You’ll soon get feedback if you overuse the symbols and a slow and steady approach is best. There is no need to set a goal as to how often you do use them, they are here, they are here to stay and they can truly help you get your message across to make your clients social media marketing campaign

If you’re ready to launch a social media marketing campaign and want some help exploring which platforms would best suit your needs, contact us at Trulium today.

Instagram Business Accounts

Is an Instagram Business Account right for your business?

Have you thought about converting your Instagram account to a business account? Or setting up a new account? Here’s a look at the ‘how to’ and ‘what you get’ so you can assess if the switch is right for you.

Although Instagram can be used to post ‘text only’ content, this brand of social media marketing definitely works best for a visually pleasing product. With so many stunning sunsets, food, scenery, and yes, super cute furry animal pictures and videos out there, you need to bring something exciting to the table to make this campaign worth your time and effort.

The first question that springs to mind is how much will it cost? Well, switching your account to a business profile is free and delivers certain benefits which you may be able to leverage to improve sales, contacts and help you market in a more optimized (and strategically planned) manner.

How does it look different to visitors

The main difference is that when a potential customer sees your feed and likes what they see, instead of having to work at finding how to contact you, the button is right there for them to click on.

Instagram Business Accounts

When they click on ‘contact’, they are presented with a choice:

Instagram Business Accounts

It’s worth noting at this point that when the business account is setup, instagram pulls contact data from your facebook page (so you need to have your business facebook account up and running first).

 

What are insights?

Instagram then gives you analysis of who is looking at your feed.

‘Nice to have data’

There are some metrics which probably shouldn’t surprise you. If you know your brand appeals to a particular age group or gender, then hopefully the stats will reinforce what you already expect to see. For example:

Instagram Business Accounts

Note: Location bar graphs in the same format are also available showing where your audience are located.

 

‘Really nice to have’ data

Other metrics can help you plan your marketing campaign more effectively. These are valuable threads of information to make sure you aren’t posting at off peak times for the audience you are trying to reach. It’s a bit like marketing across time zones, if you’re in the US marketing to an audience in another part of the world, there is less value in posting in the middle of their nighttime. You want to place your posts at a time when they are fresh and you’re not expecting your audience to scroll back through the whole of the last 24 hours to see your content.

Instagram Business Accounts

 

Impressions, Reach & Engagement

Instagram gives the definition of these metrics for you, here is an example of a post. By comparing the statistics and relative popularity for a variety of posts, you will soon figure out which of your posts are more interesting to your viewers.

The impressions will not only be built up from your followers, but will show if you did a good job attracting views from other people (ie potential future clients or collaborators) by perhaps using trending hashtags or location centered hashtags.

A quick study of engagement over reach will show how instantly eye catching your post proved to be. The ultimate aim here is to catch attention and get a reaction. A new follower, a comment giving you feedback or a like showing your post is hitting the mark.

Instagram Business Accounts

The post below performed slightly worse than the engagement example above (41/145 = 28%) whereas the post above shows engagement/reach of 39/117 = 33%) even though more people were reached so there were more engagements in total. The details can be tricky to master but the more you look at the data, the clearer the picture becomes.

instagram business account blog

The nitty gritty data

Insights shows you how many clicks into your website instagram generates each week. This gives you an indication if the time you are spending on your marketing campaign is paying off. For some businesses, each new client may be worth thousands of dollars, each click could be valuable.

instagram business account blog

You can flip between your insights to get an overview

instagram business account blog instagram business account blog

This data is backed up within google analytics by studying Aquisition -> Social -> Overview which shows traffic generated from your social media feeds

instagram business account blog

Obviously, the social media channel that is working best for you should be your main focus, but why limit yourself to one interface if you can benefit from several?

 

Social Media is … Social!

When you get good feedback and comments, have a strategy to deal with them in a timely manner. It’s important to form the connection and trust to start a conversation and present your product.

Instagram Business Accounts

So how do you switch?

Within your account options, you’ll see ‘switch to business profile’. Be prepared to also be linked to your facebook page from the device you are accessing.

instagram business account blog

Note: Insights will only be available for posts after the transition to a business account. It will take time to build data to study.

 

What if you do want to promote and pay?

Within the business account setup there is the option to promote posts and then metrics on how well each promotion is doing.  When you go to your own ‘home’ feed and see posts from companies other than those you follow, they will be identified by ‘sponsored’ text on the top right of the post.

instagram business account blog

 

You are the expert in your business, if you want some help with your social media marketing campaign, let us help you with a plan. Contact us today  info@trulium.com

Social Media Posts – Look for the Anomalies

Keep the Ball Rolling

If you are working hard to provide new exciting content to engage visitors, that is a sound base for your marketing campaign. On a one-to-one level the most important thing with an individual who takes the time to interact with your page is responsiveness. That could be ‘liking’ a nice comment or replying to a positive review. Perhaps the most critical in terms of winning new business is answering messages asap. Leaving a question unanswered for even one hour during the working day could mean the difference between ‘being on the ball’ and losing that potential client to the next vendor on their list. (Expectations do vary – if you are messaged at 3am then nobody really expects an immediate reply, but if your business hours are ‘open’ then nowadays messaging a business is expected to be almost as immediate as picking up the phone). If you keep on top of your emails then an easy way to mange this is to set up email notifications – that way you can see messages through your inbox instead of constantly monitoring  your portfolio of social media accounts.

 

Statistics

Statistics can be wonderful – they can also be confusing and can be deliberately used to mislead. If you have an account and are hoping to see growth week on week then a 10% increase in followers sounds amazing. Boiling it down though. If you have 10 followers at the start of the week and 11 at the end, that is a 10% increase!

If however you see a 3% increase but you started at 700 followers, that translates to an extra 21 potential clients who are now taking a more active interest in your brand.

 

Look for the Anomalies

Over time, posts, engagement and reactions will generally even out.

Exceptions include:

  • Seasonal campaigns
  • Promotions
  • Paid advertising
  • Shorter months – February is here and 28 days can make a significant difference to monthly stats over the 31 days in January – expect to see lower overall traffic, especially if your traffic is primarily weekend or weekday based depending on where the weekends fall.

Even pages which are primarily viewed Monday – Friday will show standardized statistics week on week.

This sounds as though looking at statistics can always be explained by some factor or another – playing a video slideshow presents multiple images to viewers without them having to ‘click in’ to see them all, there was a holiday, there was bad weather .. the list goes on.

That’s why when you find an anomaly in your data, it reinforces all the times you doubted if the investment in time was worth it. If you look at a chart and even a cursory glance tells you something magical happened in your campaign, it’s worth investigating because what happened then can happen again. Learning from your successful posts helps create more engaging posts for the future.

Within Facebook, this data can be accessed within the Insights tab. On the left of the screen you can drill down into videos, posts, events etc and one of the choices is ‘reach’.

From this chart we can see a few spikes although nothing causes too much alarm.

facebook reach

The next chart shows reactions, comments and shares and now the data takes on a dramatic new insight.

data anomalies

Whereas most days are averaging out with some doing slightly better than others, it is clear that whatever was posted on Jan 9th (and was then again viewed many times on Jan 10th as people caught up with their Facebook feed) was special.

When you hover over the spikes, each day can be highlighted in turn. Clicking on any date will take you to the post so you can see which particular post garnered so many reactions.

facebook reactions

So yes, statistics can seem monotonous sometimes and generally may demonstrate only minor shifts or trends in your campaign. Sometimes however, by searching for the anomalies and by learning from what your audience truly appreciates, you are able to improve your connection and thereby improve your chances of success.

 

If you are looking for help with a social media marketing campaign or help interpreting the data you already have, we can help. Contact us at Trulium today.