How to encourage social media engagement

Social Media Marketing should not be a standalone ‘push’ of messages. Posts are more likely to lead to new clients when conversations are started and a company has the opportunity to interact one-on-one with a viewer. That way, a dialogue can be tailored to their particular questions rather than pitching to a larger audience.

Critical to the success of social media engagement is being prompt in answering.

Let’s look at an engagement timeline for a conversation:

smm engagement

This conversation shows that the business responded quickly and then more interactions followed quickly. (This example was from Instagram where each reply was addressed to the other party via the @name tag)

There are some ways to encourage social media engagement, here we explore some ways which might just make your viewer click ‘reply':

Introduce yourself

In an age where technology rules, it’s nice to know there is a real person listening so don’t be afraid to share a bit of your story, be it in pictures or anecdotes.

Be smart @ work

Replying to a specific comment should be just that – specific. Don’t post a general comment hoping the right person will see it, tag them, address your content to their profile so they know you are focusing on their question.

Ask a question

Asking a question in a post invites a natural answer. It shouldn’t be contrived, just a subtle change in wording can make all the difference.

smm engagement

Share your best pictures

You have a gallery of images and can post every day, twice a day, for 100 days if you use them all… STOP! Using your ‘ok’ pictures can put someone off your brand and you are unfollowed and ignored before your best picture comes along. It is better to post infrequently, the golden rule is quality over quantity. 

Make your audience smile

It can be difficult to bring humor, and there are certainly businesses and times when a sincere approach is the only path to take. If the opportunity arises to make a joke, a pun, share a funny story, then go ahead, you could brighten up a dull social media feed and stand out. If in doubt about the content, ask a colleague or friend to review it first. If the content you have published is badly received, learn from the experience and modify the posts for the future.

Share inside secrets

You can make your social media audience feel special by sharing product details early, by offering tickets to an event exclusively for them, or by taking them behind the scenes before a product line or new location starts up. It’s a win-win as the viewer gets to find out more, and the business creates a ‘buzz’ about the changes.

Competitions!

Maybe the biggest driver for engagement is offering a prize through social media. It could be ‘like our page and share this post for a chance to win … ‘

For a measured outlay (the prize), your social media reach could double, triple or better. What’s more, the people who ‘like and share’ are saying they want to win your prize and therefore they endorse your product or service. Their friends are likely to have the same interests so you are reaching your ideal target audience.

 

If you are looking for a social media marketing strategy, Trulium can help set up your profiles and reinforce your brand, cementing bonds with existing customers and connecting with new prospects. Contact us today to get started!

 

PPC – The importance of negative keywords

A PPC (Pay Per Click) campaign is a very effective way to drive traffic to your website. Whereas search engine optimization is a strategy that works over time (months usually) to gradually work key terms up higher in the search engine results pages, PPC can garner a click literally moments after the campaign is activated.
It has to be remembered though that getting clicks is a simplification of the goal. The trick is to get meaningful clicks that create interest and hopefully earn new clients. Getting 1,000 clicks with no follow up is an expensive gamble. To make every dollar count, the PPC campaign should not only be diligently set up, it should be monitored carefully and frequently.

A powerful tool in maximizing your return on investment is negative keywords. They are a virtual superhero, defending the campaign from wasted clicks.

Why is that important?

  • Every click is costing you money
  • Every person who visits your site and doesn’t find what they are looking for may be less likely to click on your site again
  • Your limited budget only goes so far, so each click which is used up by someone looking for something else is one less click presented to a person actively searching for your product or service now
  • Every time your ad is clicked on and the viewer gets a poor landing page experience (indicated by clicking straight out and not engaging with the site), the quality scores for your keywords can be impacted. Lower quality scores result in a higher cost per click (CPC)

negative keywords

What are negative keywords?

Negative keywords are phrases or terms or even single words which, when matched to the search string entered online, will NOT trigger your ad to be shown.

How do you choose your negative keywords?

Right from the campaign kick-off, there may be some obvious keywords you want to enter. Just knowing you have the ability to add negative keywords triggers the thought process about how they can be utilized. Here’s a hypothetical example: Your business is rental cottages on the coast and you are looking to fill blocks in your calendar. Online searches vary depending on what the searcher wants. Search string about coastal cottages may be from the customers you want (those looking for a rental) but they could equally be about buying a holiday home or investment property. Those search strings could be almost identical:

Treasure Island beach cottage for rent (we want these people to see the ad)

Treasure Island beach cottage for sale (we don’t want these people to see the ad)

Treasure Island beach cottage (we don’t know if these people are looking for us but it could be worth a click)

Adding buy as a negative keyword will stop the ad being presented to those people who actively search for the word “buy”, thus reducing the chance of wasting clicks and honing in on the best target audience.

Even better – these negative keywords can be entered at the campaign level (blanketing the entire campaign), or at the adgroup level,  giving flexibility in how they are placed.

Once the campaign is active, click on the Keywords -> Search terms section to see what terms are being matched. If there are terms presented there that offer up new opportunities to fine tune the campaign and add more negative keywords, make a note of when they are added so you can monitor clicks moving forwards. Any changes can be reverted if they have an adverse impact.

 

If your business is looking to implement a PPC campaign, Trulium has the experience to zero in on the right keywords and identify the negative keywords which will maximize your ROI. Contact us today to get started.

 

 

 

 

 

SEO Competitor Analysis and Beyond

One of the components of a good SEO campaign is competitor analysis. It’s a common-sense approach to help find your own niche in any market where competition exists.

An example outside the online world may be the startup of a sandwich shop. Before opening for business, a potential location would be scouted and the nearby competitors would be identified. At the outset, if many similar establishments were found within a one-mile radius, it may seem like a deal-breaker – the marketplace is already outwardly overpopulated and it would be too difficult to make a good return. Closer inspection may turn this assumption around in many ways:

  • Nearby offices or schools bring a reliable source of hungry foot traffic
  • The very reason other establishments set up there is the high volume of passing traffic
  • Although there are many other vendors, nobody offers quite what you want to offer
  • The other products are at a higher price point

The same concept applies when setting up a website or launching a campaign to rank higher in the SERPs (Search Engine Results Pages). In an ideal world, this analysis would be done before designing your strategy, but the real world is constantly changing so even if a ‘gap in the market’ is identified, it could disappear in the time it takes to get a site up and running. For this same reason, even when a site ranks well and is attracting business, that platform can be undermined through the actions of others who encroach on your set of keywords. What follows is a constant shifting between companies in search engine results over time.

For these reasons SEO analysis is an important component in researching your competitors but should not be taken in isolation.

SEO Analysis of a competitor could include:

  • Checking ranking results
  • Checking the number and quality of links
  • Checking the targeted audience
  • Check domain authority
  • Social Media Activity
  • Social Media Engagement
  • Keyword analysis
  • Content analysis

SEO Competitor Analysis

Valuable insights, although to get the complete picture, the following should also be considered. It’s impossible to program an online search to check off all the considerations a person takes into account when choosing one supplier over another. Some of these factors could include:

  • Customer Reviews & Testimonials
  • Quality and style of promotional material
  • Website design
  • Ease of navigating the website
  • Price check of product or services
  • Small print/refund policy
  • Rewards programs offered
  • Frequency and attractiveness of sales
  • Quality and style of images
  • Awards and recognition
  • Affiliations
  • Brand recognition
  • Community involvement

This list is much broader than SEO but ‘the big picture’ is valuable and sometimes being too technical overlooks the more aesthetic appeal or the value of trust conveyed by an A+ business rating.

When looking to attract more customers online or offline, competitor analysis makes sense and should be an ongoing process. Standing still and not considering this data may work for a while, but who is looking at you as their competitor and looking to jump ahead by analyzing your strategy?

We don’t claim to be able to help with everything, but we at Trulium can certainly help with the SEO competitor analysis. If you want to benchmark yourself and build from a starting point of solid data, contact us today.

SEO Rankings – is #1 your only goal?

Rankings are a big part of every SEO effort and it is great to see numbers change and watch SERPs display your site nearer to the top.
It’s widely understood that viewers tend to click on sites near the top of the page but here we take a closer look at the fickle world of rankings from a few different angles.

It’s more than a number

Discerning customers use the web so regularly now to shop for products and services that it only takes a glance at a page and a quick skim of the text to decide where the next click is being taken.
This means that the top choice is maybe first to be skimmed through but maybe doesn’t win the next action. Think about when you search the web yourself, do you scan the page first before clicking? So what other factors could be overriding the top position?
  • you recognize a brand name you like in a lower position
  • the title or description of the top ranked page doesn’t resonate with you or your particular search
  • a title or description of a lower ranked page grabs your attention
  • a site looks unprofessional (perhaps the title or description are truncated)
  • the site is not mobile friendly and you’re currently searching from a mobile device
  • the title or description are ambiguous and another ad sums up the service you need better
  • the site looks annoying because some of the text is in ALL CAPS
  • the text is clearly out of date – perhaps it has an old date displayed or is promoting an event which has already taken place.

seo rankings blog

All this scanning is done very quickly. The key takeaway is that first impressions count. If your keywords are showing great rankings but that is not converting into clicks there are a few things to check immediately
  • Are those keywords (or strings) still right for your business (in other words, are they still relevant enough to invest time in further investigation)
  • How popular are those keywords
  • Is your ranking analysis accurate
If your keywords are no longer relevant then a keyword review is long overdue. It’s better to start off with a new list and let go of the old reports with their months of historical data.
If the keywords are not popular then ranking at number 1 may sound nice but is not going to generate much interest. The logical step is to look for a new string which you can focus on in the rankings which maybe has a bigger share of the searches.
Double check your rankings and look at which search engine they are being recorded from. (Ranking #1 on Yahoo and bing is a good start but are those engines the main funnel into your site?)
It is normal for rankings to fluctuate so also look for a trend. In the absence of an SEO toolkit to report on rankings, just key in the searches on your own device and see how your business is presented on the search engine results page.

 

The aim for a business is not to rank highly for a string of 10 or 20 keywords. The aim is to attract new potential clients to your site, so when rankings are looking good but traffic isn’t being won, it’s time to dig deeper and understand the data. A good SEO agency will take the time to understand your business to tailor a plan for you. There is no ‘one size fits all’ and ongoing evaluation of the effectiveness of the keywords and their rankings should be a part of the discussion. If you are ready to explore a new SEO strategy and pin down the keywords which will work for your business, contact us today.

 

SEO – Making the most of Impressions data

Search Console offers a treasure trove of information when running an SEO campaign. In this blog, we’re exploring the role of ‘impressions’ and how they can help steer your keyword strategy.

Where to find the Impressions data

Within Google search console, log in then

  • click on Search Traffic
  • click on Search Analytics
  • check the box next to ‘clicks’ for ‘impressions’ (the other data available from the same line is CTR (Click Through Rate) and Position

By default, the clicks should already be graphed so after checking ‘impressions’, the timeline should have 2 lines. Ensure ‘Queries’ is selected in the box immediately below.

What are Impressions – Why should I look at them?

Impressions are a count of the number of times your site appeared in a search result. The site may or may not have been in direct view. On some devices, the site may have been presented lower on a search page and the viewer would have had to actively scroll down to see it. Whereas initial keyword research at the onset of an SEO campaign takes an educated ‘best guess’ at the keywords your site may want to focus on, the impressions will show which words and strings are flagging as relevant to your content. If they are the terms which are predictable then the site is matching its content to the relevant searches. If they are unexpected, then it may be that the site is missing the niche market being aimed for or perhaps you are missing an opportunity to tap into a new keyword which is not part of your current SEO strategy.

 

Check your Sample Size

Depending on the popularity of your site and the frequency of the keyword searches being entered that your site attracts clicks from, the sample size of data could be small or large. If the site being studied gets hundreds of clicks per day then the default date range of the last 28 days is enough to give a representative range of information. If the number of clicks and impressions is low then consider changing the default date range to extend the analysis. This will extend the sample size so that anomalies are evened out and valuable insights are less likely to be overlooked.

Changing the data sample timeline

  • Click on the drop down arrow next to ‘Last 28 days’
  • Click on Set Date Range
  • Either select ‘Last 90 days’ for approximately 3 months’ data or enter a custom date range (this works particularly well if you have a seasonal window where searches are not typical of the entire year)

Looking at the chart, there will probably be a correlation between impressions and clicks. The higher the number of impressions, the higher the number of clicks. In the chart below, the blue line is ‘clicks’ and the red line is ‘impressions’.

clicks vs impressions

To display the queries in order of popularity (ie the words or strings which were entered into a Google search in which this site made an impression), simply click on ‘impressions’ and ensure the arrow is pointing down. (Clicking it again so that the arrow is pointing up will list the queries in order from the least popular to the most)

What to look for

An increase in the number of impressions over time means that your site is ‘on the radar’ of more searchers which is a good thing. The first step to getting a click is to be presented on a search engine results page.

Look for popular queries or phrases which you are missing from your current campaign. Should you switch out some of your lower volume terms for some of the more popular ones? This is a trade-off as it may be a very competitive market. Is it better to rank #6 in a high volume term than #2 in a lower volume term? Only time and experimenting will show how the balance works in your niche market. If you make changes, do so deliberately and record them so that you can revert if a change does not produce the results you hoped for.

If you are looking for customized search engine optimization that is tailored to your small or medium sized business, contact us today for a fresh look at your SEO.

 

If Only My Website Had Responsive Design

It can be a dilemma.
  • You love your website
  • You are getting visitors to your site
  • It represents your brand perfectly
  • Your business is doing OK
What’s the problem? If you like everything about your site but it is not responsive in design, be prepared to make a change or pay the price in reduced traffic.
There are exceptions. If your site is visited exclusively by clients using a desktop, it may not matter. If your client base is broad and your new orders are triggered by existing customers, chances are they are only looking you up to check prices or submit a new transaction. In those cases, investment in a new site may not be worthwhile.

How do you know who accesses your site?

It’s easy within Google Analytics to see a breakdown of how clients are interacting with your website. The ‘Mobile’ overview breaks down the percentage (and actual session number) split between desktop vs mobile vs tablet. On the same screen, you can check the bounce rate – the percentage of people who clicked into the site and then didn’t explore further or clicked away. The lower the bounce rate, the better the chances that your visitor found your site engaging and interesting – good indicators when you are looking to promote your product or service.
 bounce rates1

Is the writing on the wall? (or in analytics?)

When you see a bounce rate that varies across devices then it can be an indicator that you are losing potential clients by not having a responsive site. What would that look like numerically? It may be a bounce rate of 50% from desktops and a bounce rate of 70% from mobile devices. If the sample size is large enough to make the data compelling, then chances are the experience viewers are having from mobile devices is offputting.
If in doubt, look at your site from a variety of devices and see how it appears when you use it. This is a good idea anyway so you can relate to the experience in a similar fashion to that of your customer.

Will things change?

Yes – the world of search engines and search habits are always evolving, however, the bad news in this scenario is that the swing is towards even more people searching from mobile devices so maybe it is a good time to make a change now.

Don’t want a new website design?

It’s not unusual to love your current site, after all, you probably helped design it, it serves a useful purpose, you’re familiar with it, it has evolved to be your perfect virtual storefront. Here’s the good news… there is no need to stress over a whole new website design and the costs which are typically incurred. If you like your content and don’t want changes made, the chances are it can be copied across to responsive design with minimal compromise. It might mean that some boxes appear bigger or smaller, there might be a slight shift in the overall aesthetic but a good designer will be able to lay out potential changes up front so you can decide if a switch is worthwhile.
It’s something to mull over as there are potential benefits to taking your current site over to responsive design without redesigning
  • it could be cheaper
  • it could be quicker than a redesign
  • it sets you up for the future with more and more people using mobile devices
  • there is no large investment of your time
  • website appeal will remain the same for desktop users but should improve for mobile users
If you love your site but it is not responsive, it may be time for an upgrade. You needn’t lose the features and design you like, it can be tweaked slightly to make it more friendly across all devices. If you’re looking for help with a new website or want to find out more about how a lack of responsive design may be affecting your online experience for clients, contact us today.

10 Ways to Use Your Website to Upsell

There is an art to using your website as a sales tool. Some companies are creative in the way they offer their products or services so that they can upsell seamlessly. There are many strategies employed and perhaps the best way to hone in on what might work for you is looking at the techniques that have worked for you already as a consumer. Here we explore a few options.

 

1. Make the product look like a bargain
Every shopper likes to think they are getting a great deal so if your original price appears to be slashed, this makes it look more attractive.

 

2. Make the mid-priced option the default
By making a mid-priced option the default, your buyer may not notice (or may not care) that there is actually a cheaper alternative if they looked around. An analogy with a hotel room would be making a ‘pool view’ room as standard and if the visitor clicked for a view of the car park, they may save $20 per night.

 

3.  Make the mid-priced option visually more appealing
By presenting a variety of options online, it is relatively easy to make one package stand out over the others. This could be with a different color background or border, it could be with a different size of text or it could be with a ‘ribbon’ or ‘badge’ proclaiming the most popular or best value for money.

 

4. Bulk selling
Set up your online marketing and cart to offer a discount for buying multiple items or bulk packages. If a customer is looking to buy a gift, they may be more tempted if they can get a perceived bargain. Ironically, it can be easier to sell 3 products for $30 versus 1 for $13. This same theory works in offering a discount for an annual subscription versus a monthly renewal.

 

5. Offer free shipping and handling
Customers are often frustrated when the ticket price is not the eventual cost. Additional charges (like shipping and handling or expedited shipping) being dropped can make the difference between making a sale or deciding to choose one company over another.

 

6. The name game
Offering an ‘ultimate package’ or a platinum service automatically infers a hefty price tag. By naming the tiers cleverly, it may be easier to upsell without raising apprehension. An example would be using a term like ‘premium economy’ which still carries the impression of being priced like an economy brand.
website upsell

 

7. Time sensitive pricing
Order within the next 24 hours to lock in this price … or similar! Giving the impression that it will be raised may give the impetus needed to make a sale.

 

8. Cool off period/cancellation policy
If you offer the option to edit or cancel the order within a period of time (even if that is 30 minutes), that may be all it takes to entice a consumer to click on ‘buy’.

 

9. Show the upgrades on your main image
If someone is drawn to your site because they saw your product in an ad then use that image to showcase the best you have to offer, the upgraded version which will encourage them to take the upgrades available to mimic the style that captivated them in the first place.

 

10. Offer a store credit for a future purchase
A business goal is to get return clientele and one way to promote loyalty to your brand is to offer an incentive to return. An upgraded sale which also includes a promotional voucher not only makes that sale more attractive, it encourages your customer to check back for another transaction.

 

If you are looking for a new website design to optimize your Website Upselling, Trulium has the experience to help find your niche and connect with new clients. Contact us today.

5 Reasons to use a Generic Business Email Address

If you’re at an office and still using your personal email, it may be time for a rethink. There are many reasons to switch to a generic email address and making a change is always going to be hard, so if you recognize it should be done one day, then today is as good a day as any.

Here we look at a few reasons why it’s a good idea.

  1. Staff turnover

Employees at some time move on to another job or to retirement. As a business, you don’t want to lose leads which are no longer channeling into your office, and as an individual if you are no longer working at that job, you don’t need the overhead of deleting then or forwarding them back. On the same theme, once a member of staff does leave, it would be nice to still have access to the historical record and ongoing email interactions.

 

  1. Staff Vacation

It’s good to know that you can go away on vacation without always checking the inbox. It’s just as nice to keep staff time off (sick or planned) transparent to the client. It should never be the customer’s problem if a member of staff is unavailable.

 

  1. It looks professional

With so many businesses using generic email accounts like info@mybusiness or customersupport@wherewework, it is more or less expected and a personal account looks like perhaps a temporary workaround until a better solution is found.

 

  1. It is easier to spell!

No matter how easy you think it is to spell your name, when you are reading out an email address over the telephone or you want someone to remember the contact info easily, a generic name is always going to be easier, especially if the company name is part of it – that further reinforces your brand and helps it stick in the mind of your client or colleague.

 

  1. No personal clutter and better organization

A strictly business account is easier to keep streamlined with little (or preferably no) personal communication and a tried and tested filing system within the inbox for projects or delegation. When a new member of staff ‘inherits’ the account to manage, they can take over an ‘online filing cabinet’ which has already been developed. Things can always evolve over time, but it’s great not to have to reinvent the wheel and start from scratch.

There are no real cost implications so if you’ve been wondering about making the switch, why not move forwards now? The sooner you start, the sooner the new contact info will spread. Likewise, if you’re launching new business cards or new brochures shortly, that would be a great time to launch a new contact address. You don’t have to lose the emails you’re using now, over time they will naturally phase out as  the new one propagates. Encourage staff to use the generic contact with new customers and commit to your new policy.

If you’re looking to reinvent your online identity with website design or website redesign, contact us today to start planning.

 

 

Website Design and Call to Action Buttons

Every marketing website is designed to provide pertinent information and to promote the products or services being offered. The ultimate aim of this online storefront is to convert interested site visitors into customers. The most obvious and easily measurable success is a direct ‘buy’ button on the site although for the companies which don’t have the desire or ability to process online payments or for businesses where sales are converted later in the process, just encouraging viewers to take that ‘next step’ is a positive move forwards in the right direction.

It may be ‘call now’ or ‘get directions’. All of these types of buttons are CTAs or Calls To Action.

 

Why have a CTA?

The purpose of a CTA is to keep the customer interaction with your website, steering the visit closer towards the next level – finding out more information, calling a sales representative, making a purchase etc. Without any Call To Action, your potential client could be more likely to leave your site and shop around.

 

A variation on the theme

If someone is wondering whether or not to buy, they may be more willing to click on a button that doesn’t commit immediately like ‘save for my wishlist’ or ‘save for later’. If the site is set up with this design feature, this action can enable the site to flag the saved item and remind the customer next time they login.

 

Think Color

Red buttons can scare customers away as it looks more like a warning than an invitation to make a purchase.

website design

 

Green is generally thought to be the most inviting (sending a subconscious ‘go’). Think carefully what color you want:

  • stand out
  • fit in with your overall site color scheme
  • contrast with the text so it is clear
  • when in doubt, scan around popular websites that you like to shop from and take their design as inspiration for your own unique design
  • try a few colors out and see which you prefer
  • ask colleagues for their opinions
  • if you are using a picture, make sure it is clear on all devices, not just laptops. Using a picture instead of text can overcome language barriers

The Details matter

The buttons themselves can look totally different with tiny style changes. As well as color, consider:

  • button size
  • round edges or straight
  • shadows

website design

Use CTAs sparingly

The more buttons and CTAs there are, the less eye catching they will be as they will take up too much of your online shopfront. This can also appear too pushy. One clever way to use your website design is to hover or float your call to action button as the page is scrolled. Beware that it doesn’t detract from the page text – especially on mobile handheld devices.

 

Statistics

Measure the click through rates and interactions with your CTA buttons. Over time if one button location or CTA message proves more popular (and therefore better at converting viewers into customers) then look at trimming away the less popular CTAs.

 

Final Thoughts

Call to Action are a tricky balance of tempting a customer to commit without being too overwhelming. If you need help with your website design and are looking to incorporate CTAs, Trulium has the experience to help take your online presence to the next level. For website design or website redesign, contact us today to get started.

PPC Management – Quality Scores

When running a PPC campaign, you can actively check every day and still miss out on learning how to monitor your ‘quality scores’ to optimize your strategy.

That’s because if you look at the campaigns, the ad groups or indeed the ads, you can see the number of clicks and other important data like average cost per click (CPC), the number of impressions and the number of conversions but you have to dig a little deeper to see the quality scores that google assigns to each of your keywords.

How to check your PPC Quality Scores

When you are inside your PPC campaign, you must click on the ‘keywords’ tab. In the ‘status’ column there are rectangular white bubbles which reveal the quality score for each keyword as they are hovered over. The lowest value is 1/10 which indicates ‘below average’ performance in each of the following factors

  • Expected clickthrough rate
  • Ad relevance
  • Landing page experience

PPC management

At the opposite end of the scale, the best possible quality score is 10/10 where all of the factors record ‘above average’

PPC management

The resulting box will also show if your ads are currently being shown right now. Even with a perfect quality score, your ad may still be not being shown currently. In this example ‘another creative in the ad group was selected over this one’. Quality score is a good guide and tool to help you manage your keywords but should not exclusively determine your actions.

PPC management

My quality score is missing

It takes time for the campaign to gather enough data to assign a quality score to any keyword. Rather than assign an arbitrary 5/10 as a mid point, instead the quality score remains undetermined until it can be assessed. When hovering over the bubble in the keywords tab you may see this explanation:

PPC management

Does a better quality score matter?

Yes! A higher quality score represents a ‘successful’ ad as measured by it’s history. The assumption is that if a click has performed well up to now, it will continue to do so and the system is set up to reward those interactions in which customers  look for something, choose to click in and then find relevant material at the resulting webpage. A lower cost and a higher ad position can result.

ppc management goals

How can you act on the information?

Make checking the quality scores a regular part of your PPC review strategy. Understand which keywords are seen to be performing well and see if they have something in common like particular wording or a specific landing page that is giving above average customer experience. Use that knowledge to help improve your keywords with poor quality scores or focus in on the best performing keywords by suspending some of the terms which are not performing well.

 

The bottom line

If you are measuring conversions in your campaign and they represent genuine leads then that rightly should take top priority in your strategy. Even if you are seeing a poor quality score, if a keyword is generating conversions then it makes sense to only make changes if your CPC is too high. A campaign with multiple keywords scoring 10/10 is not the goal – the goal is to connect with new customers. Quality score can guide your attention and efforts to improve the overall quality of your campaign but it is only one of the indicators you should be managing.

If you are looking to start a new PPC campaign, contact us today info@trulium.com