SEO – Making the most of Impressions data

Search Console offers a treasure trove of information when running an SEO campaign. In this blog, we’re exploring the role of ‘impressions’ and how they can help steer your keyword strategy.

Where to find the Impressions data

Within Google search console, log in then

  • click on Search Traffic
  • click on Search Analytics
  • check the box next to ‘clicks’ for ‘impressions’ (the other data available from the same line is CTR (Click Through Rate) and Position

By default, the clicks should already be graphed so after checking ‘impressions’, the timeline should have 2 lines. Ensure ‘Queries’ is selected in the box immediately below.

What are Impressions – Why should I look at them?

Impressions are a count of the number of times your site appeared in a search result. The site may or may not have been in direct view. On some devices, the site may have been presented lower on a search page and the viewer would have had to actively scroll down to see it. Whereas initial keyword research at the onset of an SEO campaign takes an educated ‘best guess’ at the keywords your site may want to focus on, the impressions will show which words and strings are flagging as relevant to your content. If they are the terms which are predictable then the site is matching its content to the relevant searches. If they are unexpected, then it may be that the site is missing the niche market being aimed for or perhaps you are missing an opportunity to tap into a new keyword which is not part of your current SEO strategy.

 

Check your Sample Size

Depending on the popularity of your site and the frequency of the keyword searches being entered that your site attracts clicks from, the sample size of data could be small or large. If the site being studied gets hundreds of clicks per day then the default date range of the last 28 days is enough to give a representative range of information. If the number of clicks and impressions is low then consider changing the default date range to extend the analysis. This will extend the sample size so that anomalies are evened out and valuable insights are less likely to be overlooked.

Changing the data sample timeline

  • Click on the drop down arrow next to ‘Last 28 days’
  • Click on Set Date Range
  • Either select ‘Last 90 days’ for approximately 3 months’ data or enter a custom date range (this works particularly well if you have a seasonal window where searches are not typical of the entire year)

Looking at the chart, there will probably be a correlation between impressions and clicks. The higher the number of impressions, the higher the number of clicks. In the chart below, the blue line is ‘clicks’ and the red line is ‘impressions’.

clicks vs impressions

To display the queries in order of popularity (ie the words or strings which were entered into a Google search in which this site made an impression), simply click on ‘impressions’ and ensure the arrow is pointing down. (Clicking it again so that the arrow is pointing up will list the queries in order from the least popular to the most)

What to look for

An increase in the number of impressions over time means that your site is ‘on the radar’ of more searchers which is a good thing. The first step to getting a click is to be presented on a search engine results page.

Look for popular queries or phrases which you are missing from your current campaign. Should you switch out some of your lower volume terms for some of the more popular ones? This is a trade-off as it may be a very competitive market. Is it better to rank #6 in a high volume term than #2 in a lower volume term? Only time and experimenting will show how the balance works in your niche market. If you make changes, do so deliberately and record them so that you can revert if a change does not produce the results you hoped for.

If you are looking for customized search engine optimization that is tailored to your small or medium sized business, contact us today for a fresh look at your SEO.

 

SEO Keyword Strategy – Long tail vs Short Tail

How Long Should Your Keywords Be?

An ongoing debate for anyone choosing an SEO keyword strategy, what are the factors which can help you decide which keywords to use? One way to split out groups of keywords is by their length:

SEO keyword strategy

Examples include lifeboat, chocolate, chicken soup, gold necklace,  garden soil, hot cross buns, navy blue dress.

seo keyword strategy

Examples include chicken noodle soup recipe, Australian fire opal silver ring, search and rescue urban search techniques.

What do long tail keywords offer?

Most obviously the long tail keywords are much more specific. If there is a clear way to define your niche in the marketplace, and you can put into words the likely search terms that your ideal customer would use to find your business, long tail keywords offer several advantages:

  1. The visitors to your site are more likely to find what they are looking for as their search was more detailed.
  2. Your site is likely to rank higher as there is less competition in specific searches.
  3. Visitors who find your site are ALREADY looking for exactly what you offer so they are more likely to be ready to make a purchasing decision.
  4. If you decide to kickstart your marketing with a Pay-Per-Click (PPC) campaign, the long tail keywords are likely to cost less per click than broad targeting, short tail keywords which many others will also be trying to win.

The major downside – and it is a big disadvantage – is the volume of searches being done. Although you are likely to win a higher click through rate and connect with the right prospects, the overall number of searches being done for that particular (long tail) keyword will be lower than a broader search. For example, there might be 1000 searches for jewelry, 400 for gold jewelry and only 25 searches for gold jewelry necklace Figaro chain. Working the numbers: if your site converted 100% which matched that long tail keyword, it would be the same as converting   2.5% of the top level (jewelry) search but that may be difficult if you are ranking significantly lower – maybe pages lower than your competition.

What do short tail keywords offer?

They basically offer the flipside of all the points mentioned above – the biggest advantage being the sheer volume of searches being done. The bad news is that it can be difficult to rank highly and the field is competitive, leading to a high CPC (cost per click) if you decide to try PPC and a potentially long struggle to improve rankings to get anywhere near page 1, let alone position 1.

When a very specific search is entered (a long tail keyword), the viewer knows EXACTLY what they are looking for. That’s precisely why they are more likely to convert into a buyer after they reach a site. When a potential customer doesn’t know exactly what they want, they are more likely to enter a short tail keyword and may stumble across your site and then start to hone in on your product. It’s like an almost ‘accidental’ acquisition because your site has the chance to convert a general search into a specific interest in your product or service.

seo keyword strategy

SEO Keyword Strategy is a fine tuning exercise which has to be ongoing. Experimenting with long tail keywords could unlock a new marketing opportunity. If you’re looking for an SEO agency to help identify new keywords, contact us today.

If Only My Website Had Responsive Design

It can be a dilemma.
  • You love your website
  • You are getting visitors to your site
  • It represents your brand perfectly
  • Your business is doing OK
What’s the problem? If you like everything about your site but it is not responsive in design, be prepared to make a change or pay the price in reduced traffic.
There are exceptions. If your site is visited exclusively by clients using a desktop, it may not matter. If your client base is broad and your new orders are triggered by existing customers, chances are they are only looking you up to check prices or submit a new transaction. In those cases, investment in a new site may not be worthwhile.

How do you know who accesses your site?

It’s easy within Google Analytics to see a breakdown of how clients are interacting with your website. The ‘Mobile’ overview breaks down the percentage (and actual session number) split between desktop vs mobile vs tablet. On the same screen, you can check the bounce rate – the percentage of people who clicked into the site and then didn’t explore further or clicked away. The lower the bounce rate, the better the chances that your visitor found your site engaging and interesting – good indicators when you are looking to promote your product or service.
 bounce rates1

Is the writing on the wall? (or in analytics?)

When you see a bounce rate that varies across devices then it can be an indicator that you are losing potential clients by not having a responsive site. What would that look like numerically? It may be a bounce rate of 50% from desktops and a bounce rate of 70% from mobile devices. If the sample size is large enough to make the data compelling, then chances are the experience viewers are having from mobile devices is offputting.
If in doubt, look at your site from a variety of devices and see how it appears when you use it. This is a good idea anyway so you can relate to the experience in a similar fashion to that of your customer.

Will things change?

Yes – the world of search engines and search habits are always evolving, however, the bad news in this scenario is that the swing is towards even more people searching from mobile devices so maybe it is a good time to make a change now.

Don’t want a new website design?

It’s not unusual to love your current site, after all, you probably helped design it, it serves a useful purpose, you’re familiar with it, it has evolved to be your perfect virtual storefront. Here’s the good news… there is no need to stress over a whole new website design and the costs which are typically incurred. If you like your content and don’t want changes made, the chances are it can be copied across to responsive design with minimal compromise. It might mean that some boxes appear bigger or smaller, there might be a slight shift in the overall aesthetic but a good designer will be able to lay out potential changes up front so you can decide if a switch is worthwhile.
It’s something to mull over as there are potential benefits to taking your current site over to responsive design without redesigning
  • it could be cheaper
  • it could be quicker than a redesign
  • it sets you up for the future with more and more people using mobile devices
  • there is no large investment of your time
  • website appeal will remain the same for desktop users but should improve for mobile users
If you love your site but it is not responsive, it may be time for an upgrade. You needn’t lose the features and design you like, it can be tweaked slightly to make it more friendly across all devices. If you’re looking for help with a new website or want to find out more about how a lack of responsive design may be affecting your online experience for clients, contact us today.

How Often Should I Post To Social Media?

It’s impossible to give a blanket answer to such a broad question as every business is different, but there are factors to consider in helping you find the right balance for you.

Time Requirement

It’s fine deciding to launch a social media marketing campaign and obviously, the hope is to reach new prospects, engage with current clients and promote your brand.That’s easy to say although the time commitment involved may be more than you anticipated. There are ways to mitigate the time outlay, one is to choose a single social media platform only – ideally the one favored by your customer demographic – and focus on doing one campaign well. This could be a better strategy than spreading your time too thinly across multiple platforms, being unable to do a really good job on any. Another way is to hire a social media marketing agency to action the posts on your behalf.
The time commitment is not merely in creating content for social media as a good campaign should be interactive – this means in addition to posting, time needs to be scheduled to monitor feedback and engage with any customer comments or questions.

How much do you have to say?

It’s difficult to rework posts with little or no new content to share. Conversely, when you have exciting news or are frequently launching new products, this lends itself to being able to post more frequently. If you’re lucky enough to have news to share maybe twice a month or more, posting will form its own natural schedule and you needn’t try to bolster the post numbers.

Don’t be over zealous

We all have one (or more!) friends on social media who share everything, it can be exhausting trying to keep up! In the world of social media, quality posts will beat out quantity any day. Raising brand awareness is most effectively done by creating interesting content rather than creating an overwhelming barrage of posts.

Use insights to drive strategy

Check out the data available within the social media accounts to see what are the most popular times of the day or days of the week to post. Tailor your plan to optimize the time you post. If in doubt, switch up your schedules and then record the results. Maybe posting at the weekend is better, maybe posting at 6 pm is your perfect time. Take a mix of the data already available to you and then periodically review your strategy and fine tune your schedule.
 instagram business account blog

Drip feed over time

Maybe your jewelry business has just started selling a new line of necklaces. You have beautiful promotional shots and want to share them on Pinterest. You have an established following who eagerly await new pins for inspiration. You could stretch or drip feed your new material over time to fill your social media posting schedule rather than pinning 50 images and then having nothing new to pin for a few months.

 

If you’re ready to start your own social media marketing journey, Trulium can help. Contact us today to get started.

How to choose Hashtags

If you’re active on social media you’ve probably seen hashtags even if you aren’t using them. A post may end with words or phrases prefixed with the # symbol.

It might seem like a fad but there are real benefits for a business to jump in and adopt a hashtag strategy. On certain social media platforms (like Twitter, Facebook, Google Plus, Pinterest, and Instagram), the hashtags are a great way to extend your reach and present your content to new potential clients.

Hashtags basically act as a filing cabinet across the social media world, they pull together similar posts so that they can be searched for and seen together. Think of a big file with all the #food posts, then each file can be subdivided further to make it more specific eg. #donut or #cake

It’s, therefore, important to stay on track and relevant to the use of hashtags. It would be pointless to post a picture of a waterfall with #delicious, but there are many options which would be more appropriate like #nature #scenic #scenery

There is no need to separate hashtags with commas, just a space, and if you want to use a phrase, run the words together like #naturephotography

It’s best not to get too long and complicated, as it can be difficult to read and it’s very unlikely someone will find your content through a search.

Choose hashtags that reinforce your brand or the quality of your product. For example #businessname #bestnatureshots

One way to find popular hashtags is to click on the magnifying glass within Instagram, click on tags and start to enter one of the words you want to use. A list will come up showing some of the most utilized terms. Here is an example:

instagram hashtags

It’s important to think about the audience you are trying to connect with, reaching thousands of people may not deliver one lead. The secret is to hashtag to hone in on your target demographic. If you are selling honeymoon packages, a good hashtag may be #futureMrs for instance.

As a business, it is likely you will not only connect with potential clients but will also build a network of like-minded professionals who may follow your feed or ‘like’ your posts. If you see a business similar to your own and like their content, click on their profile and look at a couple of posts to see how they are targeting their audience. Are they using a hashtag strategy that could also work well for you? Your inspiration may come from the other side of the world as the searches yield international results. If your business is multilingual, use hashtags in different languages.

Actively searching the hashtags you are using also demonstrates how your posts compare to the competition out there. Are your posts of the best quality? Are others using filters and editing to create more original content?

Taking the first step is the most daunting. Once you get started, experiment with new hashtags, see what works for you. There are many who say don’t use more than 1 or 2 hashtags but every business is unique and your hashtag journey is yours alone.

If you want help planning a social media marketing campaign or want to explore a new internet marketing strategy, contact us today.

10 Reasons To Use Pinterest For Your Business

It’s Free

It’s easy to sign up for an account and it’s free to use the standard account. If your account does really well and you want to start paying for ‘promoted pins’ at a later date then that is always an option. Before doing that it is worthwhile building a gallery of pins because if you attract traffic and they want to scan your images, you’ll want them to find the best you have to offer.

It’s Primarily Visual

No matter what your product or service, you can either showcase the item itself, someone using the item or the before’s and after’s of  a service. With a bit of creativity almost anything can be presented in a visually attractive way. If all else fails, text can still be pinned – choose a font or format which is eye catching to compete with the barrage of stunning images out there.

It Builds Links Back To Your Site

Each pin can be edited to link back to your site. Therefore as your pin is picked up by others, your links are naturally growing. The more successful your boards and pins, the more significant the increase in not only links but the chances of yet more ‘pinners’  seeing your brand name or website address, hopefully being intrigued enough to take a look.

pinterest for business

Showcase Your Best Angles – From Every Angle

One of the benefits of Pinterest boards is the unlimited number of pins and the ability to break up the content into different boards. This means you could have one general board and then use more detailed boards for supplemental shots from unusual angles, close-ups, images of the product in use, relative size (displayed next to something recognizable), shipping materials, your production team, your warehouse – anything that you know will enhance your reputation. This is an alternative to cramming your website full of these images because the ‘real estate’ on the page is so scarce.

It’s A Great Way To Connect With One Of The Biggest Shopping Demographics – Women!

Pinterest is most popular with women and depending on your type of business, that could be ideal targeting for your key demographic.

It Builds Over Time

Rather than trying to pull together a collection of your best pictures, Pinterest is custom made to build your galleries over time. This means that instead of sending many images to potential clients or colleagues, you can share the link to your site and they can see your galleries any time they wish. It might seem impossible to build a gallery of hundreds of pictures, but by adding a dozen or so each month, the collection steadily builds and what once seemed a daunting task has become a reality.

Clients Can Build Boards From Your Images To Indicate Exactly What They Want

Instead of describing what a customer wants as ‘the picture in the blue second from the left on the 3rd page’, they can ‘pin’ the images they want and then show exactly what items or components they are interested in. This is reinforced with accurate and meaningful product descriptions on each pin so the text needed to identify the product is tied to the image.

It Shows Your Company Evolution

If the older items are still in service and for sale, the boards act as a timeline showing older models as well as the newer models which over time your business will more likely focus on. If they are defunct and no longer for sale, then those older images or boards should be deleted.

Everyone Else Is Pinning

If you don’t get in the Pinterest game, you are missing an opportunity to reach a set of potential clients that your competitors are likely reaching already.

It’s Easy

For the time investment, it’s a really simple way to get a great looking portfolio. You can add the Pinterest icon to your site and cross reference it from your other profiles.

social media buttons

 

Whatever your reason to get started, it’s a sound platform to promote your business and don’t be put off by competitors who already have galleries with hundreds of thousands of pins. They also had to start somewhere and it’s amazing how quickly the number of images can build. For this reason – think strategically up front about how you want to partition your data into boards. Get started, get comfortable and then go ‘public’ with your profile when you’re happy with it.

If you need help planning a social media marketing strategy, Trulium can help. Likewise, if you want a Pinterest gallery but don’t want to do it yourself, Contact us today and let’s get started! Pinterest accounts for business can be a great addition to social media marketing, especially if your product or service lends itself to stunning visuals.

10 Ways to Use Your Website to Upsell

There is an art to using your website as a sales tool. Some companies are creative in the way they offer their products or services so that they can upsell seamlessly. There are many strategies employed and perhaps the best way to hone in on what might work for you is looking at the techniques that have worked for you already as a consumer. Here we explore a few options.

 

1. Make the product look like a bargain
Every shopper likes to think they are getting a great deal so if your original price appears to be slashed, this makes it look more attractive.

 

2. Make the mid-priced option the default
By making a mid-priced option the default, your buyer may not notice (or may not care) that there is actually a cheaper alternative if they looked around. An analogy with a hotel room would be making a ‘pool view’ room as standard and if the visitor clicked for a view of the car park, they may save $20 per night.

 

3.  Make the mid-priced option visually more appealing
By presenting a variety of options online, it is relatively easy to make one package stand out over the others. This could be with a different color background or border, it could be with a different size of text or it could be with a ‘ribbon’ or ‘badge’ proclaiming the most popular or best value for money.

 

4. Bulk selling
Set up your online marketing and cart to offer a discount for buying multiple items or bulk packages. If a customer is looking to buy a gift, they may be more tempted if they can get a perceived bargain. Ironically, it can be easier to sell 3 products for $30 versus 1 for $13. This same theory works in offering a discount for an annual subscription versus a monthly renewal.

 

5. Offer free shipping and handling
Customers are often frustrated when the ticket price is not the eventual cost. Additional charges (like shipping and handling or expedited shipping) being dropped can make the difference between making a sale or deciding to choose one company over another.

 

6. The name game
Offering an ‘ultimate package’ or a platinum service automatically infers a hefty price tag. By naming the tiers cleverly, it may be easier to upsell without raising apprehension. An example would be using a term like ‘premium economy’ which still carries the impression of being priced like an economy brand.
website upsell

 

7. Time sensitive pricing
Order within the next 24 hours to lock in this price … or similar! Giving the impression that it will be raised may give the impetus needed to make a sale.

 

8. Cool off period/cancellation policy
If you offer the option to edit or cancel the order within a period of time (even if that is 30 minutes), that may be all it takes to entice a consumer to click on ‘buy’.

 

9. Show the upgrades on your main image
If someone is drawn to your site because they saw your product in an ad then use that image to showcase the best you have to offer, the upgraded version which will encourage them to take the upgrades available to mimic the style that captivated them in the first place.

 

10. Offer a store credit for a future purchase
A business goal is to get return clientele and one way to promote loyalty to your brand is to offer an incentive to return. An upgraded sale which also includes a promotional voucher not only makes that sale more attractive, it encourages your customer to check back for another transaction.

 

If you are looking for a new website design to optimize your Website Upselling, Trulium has the experience to help find your niche and connect with new clients. Contact us today.

Is It Time To Review Your SEO Keywords?

In the SEO world, there is always a lot of buzz around tools used to help identify keywords and key phrases. However the list was created, here we explore reasons why they should be revisited periodically to make the most of an effective SEO campaign.

seo keywords review

Popular can search strings change over time

New terms are being coined all the time. Month on month, the difference in your leading key phrases may only display a subtle shift. Over time this can compound so that your original ‘heavy hitters’ which attracted the most matches are no longer the terms you should be focusing on.
SEO Keywords Review

Seasonal Phrases

There are two angles to having a business with keywords that change over the seasons. The first is that unless you review the search strings across the year, there is a chance you could be losing the opportunity to optimize your SEO. The second is that if keyword research was done at one of the times when time sensitive searches skewed normal data, you could be honing in on a term which isn’t relevant year round. Chances are it is very clear within your business if you are affected by seasonally popular terms.
An example would be a nursery selling evergreen wreaths over the holiday season. Search strings related to the wreaths may have represented a high percentage of interest and consequently sales over the winter but could be virtually nonexistent in the spring. That’s an extreme example to illustrate the point but depending on your particular business, an SEO model where keywords are rotated may provide a better strategy.

Your business has developed

It could be that your business has morphed through the years to find the niche you are in now. Are the clients you want to connect with correlating you ‘now’ with the same goods or services that you served when your keyword research was done?

Regional differences

If you’ve expanded the area you serve or have relocated your business, different key phrases may be more popular than your original list.

Tools used to find keywords evolve

Sometimes looking at the same data through a different lens can bring new keywords into focus. This can result from trying a different analysis package or using the same package in its latest incarnation.

 

At the end of the day, even if a review of your keywords results in no change, that is still a positive step forward in covering all your SEO bases as you know you have done the due diligence. Shifts can be unpredictable and it could be that a competitor has cornered a market share that was once yours. Bounce rate analysis will show if site visitors found your content valuable. Where it is true that content is king, it has to be easily skimmed and instantly recognizable as your competitor’s site is just a click away. Trulium offers SEO, local SEO and PPC services to help identify and then capitalize on the keywords that are right for you – a tailored approach because each business is unique. Contact us today to start attracting new clients online.

5 Reasons to Use Emojis and Emoticons

The acceptance of pictures replacing texts is a bit of a moving target. For some advertising campaigns, this is the new norm and certainly, for a generation of millennials, they are seen as a common part of the digital language. Emoticons tend to convey emotions (like : – ) is a smiley face read sideways – it is a combination of text symbols used together to represent how the author is feeling) whereas emojis portray a wide range of easily recognizable people, expressions,  animals, places, modes of transport, food etc and are actually a picture.

Although a relatively modern concept in communicating, they are now common and widespread, particularly across social media. Here we explore 5 reasons why it’s totally OK and maybe even better to use them than traditional text-only compositions.

They conquer the language barrier and the age barrier

Even a child learning to read can understand the concept behind a smiley face. It makes them feel happy inside. Likewise, even if a reader didn’t know how to say they were feeling sad or angry, happy or tired, a picture is worth its weight in gold in quickly conveying emotion.

Did you know that they also bolster the reach of your posts? As well as using hashtags, viewers also search on emojis. If you’re a bride looking for inspiration, searching on the ‘bride’ emoji will pull up all the posts no matter what language the hashtags are in. Reason enough to take them as a serious part of your marketing toolkit.

They encourage dialog

Especially on social media platforms like facebook and instagram, it’s just as easy to comment with a heart or clapping hands if you like the post or you are posting, especially important if you are marketing promotional images around the world and don’t want to translate text. A palm tree emoji can reinforce a sunny picture of a tropical beach in Florida, a jumping dolphin has us checking out the waves to catch a glimpse.

social media marketing campaigndolphin emoji

It is widely seen as acceptable

There are certainly some professions and forms of official communication where the use of emoticons or emojis could be seen as inappropriate. Generally, they are reserved for more light-hearted, informal representation. If in doubt, look to your own niche market industry leaders, the first step in adopting a more relaxed attitude to their use will probably come across in social media posts first.

Reaching a new and growing generation of customers – especially in a social media marketing campaign

The millennials and youngest generation of IT-savvy consumers will make up larger percentages of the population of consumers as time goes on. If they are reacting to your advertising and social media with emojis and emoticons then you need to be able to reciprocate to seem relevant, mirroring their tone in your response builds a client relationship. You appear more friendly by replying in the manner they also choose.

It’s so quick and easy

Someone else has already done all the hard work for you so there is no need to make up your own set of images.  Starting an email with a long sentence about what has gone wrong so far that day can be said succinctly

:-(

Maybe some of the detail is lost but the general message is conveyed in an instant.

 

You’re just as likely to see your next emoji on a T-shirt as onscreen, they are widespread everywhere you look.  You’ll soon get feedback if you overuse the symbols and a slow and steady approach is best. There is no need to set a goal as to how often you do use them, they are here, they are here to stay and they can truly help you get your message across to make your clients social media marketing campaign

If you’re ready to launch a social media marketing campaign and want some help exploring which platforms would best suit your needs, contact us at Trulium today.

5 Reasons to use a Generic Business Email Address

If you’re at an office and still using your personal email, it may be time for a rethink. There are many reasons to switch to a generic email address and making a change is always going to be hard, so if you recognize it should be done one day, then today is as good a day as any.

Here we look at a few reasons why it’s a good idea.

  1. Staff turnover

Employees at some time move on to another job or to retirement. As a business, you don’t want to lose leads which are no longer channeling into your office, and as an individual if you are no longer working at that job, you don’t need the overhead of deleting then or forwarding them back. On the same theme, once a member of staff does leave, it would be nice to still have access to the historical record and ongoing email interactions.

 

  1. Staff Vacation

It’s good to know that you can go away on vacation without always checking the inbox. It’s just as nice to keep staff time off (sick or planned) transparent to the client. It should never be the customer’s problem if a member of staff is unavailable.

 

  1. It looks professional

With so many businesses using generic email accounts like info@mybusiness or customersupport@wherewework, it is more or less expected and a personal account looks like perhaps a temporary workaround until a better solution is found.

 

  1. It is easier to spell!

No matter how easy you think it is to spell your name, when you are reading out an email address over the telephone or you want someone to remember the contact info easily, a generic name is always going to be easier, especially if the company name is part of it – that further reinforces your brand and helps it stick in the mind of your client or colleague.

 

  1. No personal clutter and better organization

A strictly business account is easier to keep streamlined with little (or preferably no) personal communication and a tried and tested filing system within the inbox for projects or delegation. When a new member of staff ‘inherits’ the account to manage, they can take over an ‘online filing cabinet’ which has already been developed. Things can always evolve over time, but it’s great not to have to reinvent the wheel and start from scratch.

There are no real cost implications so if you’ve been wondering about making the switch, why not move forwards now? The sooner you start, the sooner the new contact info will spread. Likewise, if you’re launching new business cards or new brochures shortly, that would be a great time to launch a new contact address. You don’t have to lose the emails you’re using now, over time they will naturally phase out as  the new one propagates. Encourage staff to use the generic contact with new customers and commit to your new policy.

If you’re looking to reinvent your online identity with website design or website redesign, contact us today to start planning.